Refund & Cancellation Policy

1. Scope

This policy applies to the paid digital products of all our apps, including Pintar (Pintar Pro, Family Pro, and the custom-handle credit) and lumen (lumen Pro). An app's own terms describe what it sells; refunds always follow this policy. Free products, such as free Pintar practice and Manabisa Tools, involve no payment.

2. Who sold you the product

Your checkout and receipt show who the seller is:

• Paddle (Paddle.com), our merchant of record, sells some products, currently lumen Pro. Paddle is the seller, takes the payment, and handles refunds (section 3).
• Manabisa sells other products directly, paid in Indonesian Rupiah through our payment provider, currently Pintar Pro, Family Pro, and the custom-handle credit (section 4).

3. Purchases through Paddle

Refunds are handled by Paddle under Paddle's refund policy. To request one, go to paddle.net or reply to your Paddle receipt email, within 14 days of your purchase. If a refund is issued, the access it paid for ends.

4. Purchases from Manabisa

You can request a refund within 14 days of your payment. Email support@manabisa.com with:

• the email address on your account;
• the date and amount of the payment;
• the payment reference or receipt, if you have it.

We review each request and aim to answer within a few business days. Refunds go back to your original payment method through our payment provider and typically appear within 7–14 business days, depending on your bank or e-wallet. If a refund is issued, the access it paid for ends. We decline requests where there is evidence of fraud or refund abuse.

5. Your rights

This policy does not limit any rights you have under mandatory consumer protection law, including Indonesian law.

6. Cancellation

Our paid products are fixed access periods and do not renew automatically unless the checkout screen expressly states otherwise. There is nothing to cancel to avoid a future charge — simply do not purchase again. If a recurring plan is offered in the future, its cancellation steps will be shown at purchase and here.

7. Contact

Questions about a payment or refund? Contact support@manabisa.com or see our Contact page.